1. General provisions
1.1. These Rules for the purchase and sale of Goods, if the Customer agrees to them (i.e. after familiarizing himself with the Rules and ticking the box next to the “Purchase Rules” link provided on the Website), are a binding legal document for the parties, which is considered an integral and inseparable part of the Rules, and which determines the Customer’s and (or ) Buyer’s and Seller’s rights and obligations, conditions and procedure for purchase of Goods and payment for them, conditions and procedure for delivery and return of Goods, responsibility of parties and other provisions related to the purchase and sale of Goods on the Website.
1.2. You have the right to buy Goods on the Website:
1.2.1 able natural persons, i.e. i.e. persons who have reached the age of majority, whose capacity is not limited in accordance with the procedure established by the applicable legal acts;
1.2.2 minors between the ages of sixteen and eighteen, only with the consent of their parents or guardians, unless they are emancipated;
1.2.3 legal entities represented by a person acting according to the founding documents of this legal entity;
1.2.4 authorized representatives of all persons specified above.
1.3 All Contracts for the purchase of Goods on the Website are concluded in Lithuanian. The essential terms of the Agreement and information about the ordered Goods are provided to the Buyer at the time of placing the order for the Goods on the Website; The Seller sends the Buyer a link to the valid Rules together with the order confirmation to the e-mail specified by the Buyer. postal address.
2. Ordering goods
2.1 To order Goods on the Website, the Customer can:
2.1.1 without registering an Account on the Website, but having provided Personal Information in the Goods order confirmation form following the Website’s tools.
2.2 When ordering Goods, the Customer must provide his/her Personal Information necessary for the proper execution of the Goods order: name, surname, delivery address, correct telephone number and e-mail address. By placing an order for Goods and expressing his agreement that “I agree with the Rules”, the Buyer unconditionally confirms that he has the right to purchase Goods on the Website and enter into an Agreement for their purchase.
2.3 In all cases, before confirming the order of Goods in accordance with the procedure set out in this section of the Rules for the purchase and sale of Goods, the Buyer must familiarize himself with the version of the Rules documents valid at the time of placing the order and express his consent to them. The Buyer confirms that he has familiarized himself with and agreed to the documents of the Rules in the manner and under the conditions provided for in the procedure for using the Website. The order for goods can be submitted and received for processing by the Seller only if the Buyer has familiarized himself with and agrees with the Rules. In all other cases, when the Buyer does not agree with the Rules or a certain part of them, he has no right to order the Goods on the Website.
2.4 In order to conclude an Agreement for the purchase of Goods, the Customer must perform the technical steps indicated on the Website, and also by following the notices and/or links provided on the Website, the Customer must submit an order for the Goods to the Seller.
2.5 After familiarizing himself with the Rules, agreeing to them and committing to comply with them, the Buyer confirms that he does not object to the fact that the Rules will not be presented to the Buyer separately in writing (in paper form), unless the parties to the Agreement agree otherwise. In all cases, the Buyer, in order to view, save and/or print the Rules, can send them from the Website or send a corresponding request to the Seller by e-mail. at info@vitaebeauty.com.
2.6 The Seller is not responsible for damage caused by unauthorized use of the Account by third parties. In the event that, in violation of the requirements of the Rules, any other person joins the Account and places an order for Goods using the Account, it will be considered that these Goods are ordered and/or purchased by the Buyer.
2.7 The Seller reserves the right to execute only those confirmed orders for Goods, in which the Goods order and other data necessary for the purchase and/or delivery of the Goods (including the Goods delivery address, telephone number, e-mail address, etc.) are correctly and accurately submitted.
2.8 The customer, having expressed his agreement with these rules for the purchase and sale of goods, agrees that his personal information specified in point 2.2 will be processed on the website for the sale of goods and services (electronic trade) and for direct marketing purposes. The Seller confirms that the Personal Information provided by the Buyer for the Order of Goods and the conclusion of the Agreement will be used for the purposes of concluding and executing Goods purchase and sale transactions on the Website, in accordance with the provisions of the Privacy Policy.
2.9 The Customer, by agreeing to the processing of his Personal Information for the purpose of selling Goods and services on the Seller’s Website (electronic commerce), also agrees to the sending of informational messages to the e-mail address and telephone number indicated by him, which are necessary to fulfill the order for Goods.
3. The moment of conclusion of the purchase-sale contract
3.1 The presentation of the Goods for sale on the Website does not create any obligations for the Seller. The contract for the purchase and sale of Goods is considered to be concluded between the Buyer and the Seller from the moment when the Buyer, after choosing the goods, creating a basket of goods, completes all the steps of the order and confirms the order. The contract for the purchase and sale of goods is valid until the full fulfillment of the obligations under this Agreement. The Buyer’s ability to withdraw from the Agreement is discussed in Chapter 9 of these Rules for the purchase and sale of Goods.
3.2 Together with the order of Goods placed on the Buyer’s Website, these Rules for the purchase and sale of Goods and other Rules become a Contract concluded between the Buyer and the Seller, which is a binding legal document for both parties to the Contract.
4. Buyer’s rights and obligations
4.1 The Buyer has the right to purchase goods on the Website in accordance with the procedure established by these Rules for the purchase and sale of Goods.
4.2 The Buyer has the right to withdraw from the Agreement in accordance with the procedure provided for in Chapter 9 of the Rules for the Purchase and Sale of Goods.
4.3 When using the Website, the Buyer undertakes to comply with these Rules for the purchase and sale of Goods, other conditions clearly indicated on the Website, and not to violate the laws of the Republic of Lithuania.
5. Obligations of the seller
5.1 The Seller undertakes to provide the Buyer with the opportunity to use the services provided by the Website in accordance with the terms and conditions set out in these Rules for the purchase and sale of Goods and the Website.
5.2 The seller has the right to change the scope and method of services provided,
5.3 The Seller undertakes to respect the Customer’s right to privacy regarding his Personal Information, i.e. i.e. The personal data specified by the buyer shall be processed only in accordance with the rules and legal acts of the Republic of Lithuania.
5.4 The Seller undertakes to deliver the Goods ordered by the Buyer to the address specified by the Buyer under the conditions specified in Chapter 7 of the Rules for the Purchase and Sale of Goods.
6. Price of goods, payment procedure and terms
6.1 The prices of the Goods on the Website and in the Order of Goods are indicated in euros and include taxes, including VAT and other taxes (if applicable).
6.2 The costs of the delivery of goods and/or the costs of other Third Party services (if applicable) are not included in the price of the Product, unless it is clearly stated and announced on the Website that under certain conditions, the delivery of the Goods is free of charge. The applicable costs of delivery of the Goods are specified and provided to the Buyer at the time of ordering the Goods.
6.3 Discounts may be applied to the goods, which are non-cumulative, except in cases where specific discounts or promotion rules provide otherwise and this is clearly established and published on the Website and/or in any other document of the Rules.
6.4 The Buyer, at his choice, pays for the Goods and the delivery of the Goods in one of the following ways:
6.4.1 Payment by payment (credit or debit) card or Paysera.
6.5 When paying for the Goods using the payment method provided in point 6.4.1 above, the Buyer undertakes to pay for the Goods immediately. Only after receiving the payment operator’s confirmation of your payment for the Goods, the Goods parcel will be formed and the Goods delivery deadline will begin to be calculated.
6.6 If the Buyer does not fulfill the obligation to pay for the Goods, it will be considered that the Buyer refuses the Agreement and the Seller has no obligations to the Buyer arising from this Agreement. As a result, the Seller has the right to cancel the order without notifying the Buyer in advance, if the Buyer, having chosen the payment method provided for in clause 6.4.1 of the Rules for the purchase and sale of Goods, does not pay for the Goods within 3 (three) working days from placing the order for the Goods on the Website.
7. Delivery of goods
7.1 The goods are delivered to the delivery address specified by the Buyer via the Courier used by the Seller, to the self-service parcel terminal chosen by the Buyer or by picking up the order at one of the Seller’s selected trading points.
7.2 If the Goods are delivered to the Buyer, the Buyer undertakes to accept the Goods himself or another person who may be specified as the Recipient of the parcel.
7.3 In the event that the Buyer cannot receive the Goods himself, including when the Buyer or the person specified by the Buyer is not present at the delivery address specified in the Goods order, the Seller’s authorized person (Courier) has the right to issue the Goods to any other responsible adult at the Goods delivery address who has submitted payment for the Goods confirmation or other document confirming the conclusion of the Agreement or the right to accept the delivered items. In this case, the Buyer has no right to make any claims to the Seller regarding the delivery of the Goods to the wrong entity.
7.4 It is considered that the Goods have been delivered (handover) to the Buyer properly when the document confirming the handover – acceptance (delivery and/or collection) of the Goods is signed
7.5 The quantity of goods and their packaging are checked during the delivery of the goods to the buyer. During the transfer of the goods, if a shortage of the quantity of the goods, violations of the goods and/or the packaging of the goods are detected, you must indicate such defects in the document confirming the transfer of the goods, as well as immediately inform the seller about this in writing using the contact details indicated on the website or in the rules, as discussed in these rules for the purchase and sale of goods in clause 7.6. In this case, violations caused by the fault of the Seller are eliminated in accordance with the procedure and terms agreed upon by the Buyer and the Seller. Later, claims regarding the quantity and/or packaging of the Goods transferred to you are not accepted.
7.6 The Buyer must inform the Seller in writing about the identified obvious defects in the quality of the Goods (damages to the packaging, inconsistency in quantity, etc.) immediately, but no later than within 1 (one) day from the day of handing over the Goods to him. Otherwise, after the set deadline, the Buyer will not have the right to submit claims to the Seller due to obvious defects in the transferred Goods.
7.7 The aforementioned clause does not apply in cases where it is clearly stated on the Website that the Goods for sale come with damaged packaging and, accordingly, the Goods are sold at a lower price. It is considered that by ordering such Goods, the Buyer agrees to buy them under the specified circumstances and may not make demands or claims against the Seller due to defects or defects in the Goods’ packaging in the future.
8. Product quality guarantee
8.1 The characteristics of each product sold are indicated in the product description attached to each product.
8.2 The Seller is not responsible for the fact that the color, shape and/or other parameters of the Products shown on the Website may not correspond to the actual Product shapes, colors and/or other parameters due to the technical characteristics of the device used by the Buyer. Therefore, in the event that you need more detailed information, advice or instructions regarding our Products, please contact the Seller directly by e-mail. email info@vitaebeauty.com.
9. Refusal of the purchase-sale contract, procedure for returning and exchanging goods
9.1 The right to withdraw from the sales contract:
9.1.1 The buyer, without giving a reason, has the right to withdraw from the goods purchase agreement within 14 (fourteen) days from the conclusion of the purchase agreement, by notifying the Seller thereof. The Buyer cannot use this right after concluding one of the contracts listed in Article 6.22810, Part 2 of the Civil Code of the Republic of Lithuania.
9.1.2 In order to cancel the Agreement, the User must submit to the Seller a request for the return of the Goods in a free form or sent by the seller. The Buyer’s notice of withdrawal from the Agreement is sent to the Seller by e-mail. email info@vitaebeauty.com. After receiving the Buyer’s notification, the Seller contacts the Buyer within 2 (two) working days.
9.1.3 If the Buyer refuses the purchase-sale contract before the goods have been sent to him, the Seller formalizes such Buyer’s refusal as a rejection of the order and accordingly informs the Buyer about it at the e-mail address specified by him.
9.1.4 If the Buyer has refused the contract of sale after the goods have already been delivered, the provisions provided for in point 9.2 or 9.3 of the Rules shall apply.
9.2 Rules for exchange and return of good quality goods purchased in the e-shop vitaebeauty.com:
9.2.1 The Buyer has the right to withdraw from the Agreement without giving reasons, by notifying the Seller by e-mail. by e-mail info@vitaebeauty.com no later than within 14 (fourteen) calendar days from the day of transfer (delivery) of the Product.
9.2.2 Upon receipt of the Buyer’s request, we will contact you within 2 (two) working days and coordinate the details of the product return.
9.2.3 Good quality goods can only be returned under the following conditions:
9.2.3.1 the returned item is in its original and neat packaging;
9.2.3.2 the product is not damaged by the buyer;
9.2.3.3 the product is unused and has not lost its commercial appearance, the product label, protective film, etc. are intact;
9.2.3.4 the product is returned in the same composition as it was received by the buyer, together with the gifts received for the purchase.
9.2.4 In the event of a return of goods through no fault of the Seller, the delivery price paid will not be refunded.
9.2.5 After receiving the product and making sure that it has not been used, within 14 days the money will be returned to the Buyer’s account, which is indicated on the product return form.
9.3 Rules for exchange and return of goods of inappropriate quality purchased in the e-shop vitaebeauty.com:
9.3.1 Defective goods are returned in accordance with the 2001 regulation of the Minister of Economy. June 29 by order no. 217 “Regarding the approval of the rules for returning and exchanging items” by the approved rules for returning and exchanging items.
9.3.2 If the buyer was sold a product of inadequate quality and the seller did not discuss its shortcomings with the buyer, the buyer has the right to demand from the seller:
9.3.2.1 replace a product of inadequate quality with a product of adequate quality;
9.3.2.2 reduce the price of the product accordingly;
9.3.2.3 within a reasonable period of time to eliminate product defects free of charge;
9.3.2.4 unilaterally terminate the sales contract and demand the return of the money paid for the product.
9.3.3 The buyer can choose only one of the methods provided for in Rule 9.3.2. The Buyer declares his choice by filling out the return form and returns the product to the Seller with the details specified in point 9.4.
9.3.4 The Buyer must pay the costs of returning the goods, and the Seller, who is convinced that the goods were returned due to inadequate quality, must reimburse the Buyer for the return costs incurred by him.
9.4 Exchange and return of goods after delivery of the wrong goods:
9.4.1 If the wrong goods were delivered to the Buyer, the Buyer must immediately, but no later than within 2 (two) working days, inform the Seller about this by e-mail. by email info@vitaebeauty.com or by calling +46 700 56 02 63.
9.4.2 The seller undertakes to collect such goods at his own expense and replace them with suitable goods. In case the Seller does not have the ordered goods, he returns the money paid for the goods to the Buyer. Money is returned to the Buyer within 14 (fourteen) calendar days.
9.5 After notifying the Seller of the cancellation of the Agreement in accordance with the procedure established in this section, the Buyer must, at his own expense, return the Product to the Seller by sending it to the address: Inborn Beauty AB, Norrgårdsvägen 13, no later than 14 (fourteen) calendar days from the day on which he submitted the corresponding notification to the Seller. 184 36 Åkersberga, Sweden, tel. no. +46 700 56 02 63
9.6 The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods specified in the Rules.
10. Marketing measures applied by the seller
10.1 The Seller reserves the right, at its discretion, at any time to introduce and/or cancel offers, promotions, games or change the prices of the Goods published on the Website, or any material or content of the Website, without prejudice to the Customer’s rights, including the terms of the Agreement, concluded before such change .
11. Exchange of information
11.1 The Seller sends all notifications to the e-mail provided during the Buyer’s registration or when ordering the goods, in accordance with the procedure established by these Rules and the Privacy Policy. postal address.
11.2 The Buyer sends all his messages and questions to the Seller via the contacts specified in point 12.5 of these Rules for the purchase and sale of Goods.
12. Final Provisions
12.1 The Buyer and the Seller agree that all disputes, claims and/or disagreements related to the Agreement or arising from its execution, violation, termination or invalidity shall be resolved through negotiations. If an agreement cannot be reached through negotiations, disputes are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
12.2 In the event that the Buyer does not agree with the Seller’s response to the Buyer’s written claim, the Buyer may submit his/her request/complaint regarding the goods purchased on vitaebeauty.com to the State Consumer Rights Protection Service (Vilniaus St. 25, 01402 Vilnius, e-mail tarnyba@vvtat .lt, phone 8 5 262 67 51, fax (8 5) 279 1466, on the website www.vvtat.lt).
12.3 In the event of a dispute, the Buyer should first contact the Seller, and if the dispute cannot be resolved, he has the right to contact the electronic consumer dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm ?event=main.home.chooseLanguage
12.4 The Seller has the right to change, correct or add to the rules for the purchase and sale of Goods in the manner provided for in the Website Usage Procedure, therefore, when the Buyer places an order for the Goods, the rules for the purchase and sale of Goods valid at the time of placing the order for the Goods will be applied. 12.5 In order to inform the Seller about a violation of the Rules of Purchase and Sale of Goods, if you have questions, claims, or if you need the Seller’s assistance regarding the interpretation of the Rules of Purchase and Sale of Goods or their application, please contact e-mail by mail to info@vitaebeauty.com or by mail to: Inborn Beauty AB, Norrgårdsvägen 13, 184 36 Åkersberga, Sweden. We will respond to your inquiries received in writing within 14 (fourteen) calendar days from the date of receipt of the inquiry.
The rules for buying and selling goods are valid when buying in the territory of the Republic of Lithuania
